Oh Blockbuster online, you have now made yourself an enemy. I have been your devoted customer for now for almost 18 months. I have put up with you sending me broken discs, super scratched media, and in some cases, the wrong thing. I have continued to pay your premium fees, even when you change the terms in the middle, or when one of the best features of your program was almost eliminated. I speak of course of the ability to exchange movies in the store for the ones I got in the mail. I have felt good about our supply/demand relationship despite the 300+ bucks you have cost me. Until this week.
First I get an email telling me that your going to cancel my account. It goes on to explain that am being cancelled because I have reported so many issues with blockbuster media. So according to the email, because of lack of quality media, or the amount of scratches on them rendering them useless, I am going to be penalized.
I call your headquarters and am told that Blockbuster has not given me good customer service and is therefore canceling me. I am told that you are canceling me and investigating my zip code to see if there are other issues in the area, and therefore might be a postal issue. I am told sorry bout that, have a great day.
Here is my question blockbuster online, how is any of this my fault? You rape your customers for a huge amount of money, but never replace old and heavily used discs with new ones. I have a Wal-Mart nearby, and know most of these older movies can be found there.
I call your headquarters again, to ask these very questions. I am amazed at your ability to use security to make sure it is me you are talking to, but am also amazed that your phone operator can hang up on me when he cannot answer my questions. That’s right, he hung up on me. So being the normal consumer I am , I call back, and am again placed on hold until someone drops the line. I assume this is my fault as well, and having reported so many issues with trying to call customer service perhaps I should cancel that option as well.
So here is how I am going to move on blockbuster online. I have already taken screen shots of my waiting list of movies, so I know what I wanted to see. I am going to watch movies that I have here in the binder. I am going to catch up on my Tivo. I might eventually join Netflix to start getting movies again, but I will be damned If I ever put any more money in your pocket.
Especially having gotten this just now.
Due to problems with your account, we are unable to continue serving you.
Your subscription to blockbuster.com will be cancelled, effective Friday, September 14, 2007. To avoid additional charges, return all DVDs rented online by Sunday, October 14, 2007.